FAQs for Accounts

Why are there different users on your platform?

Here at Media Exchange Group, we have different type of user profiles so that you can ensure the right person has the right permissions.

Super User: This user sets up your whole team to be able to use our platform. They can also do everything a business user and finance user can do.

Business User:

Sellers: This user can upload inventory, manage the bids in the trade desk and view owned and sold inventory.

Buyers: This user can create campaigns, search the marketplace, make bids, and view owned inventory within the platform.

Finance User: This user adds funds to your account and manages invoices and withdrawals.

What is the role of each user?

Super User

• Receive welcome email.
• Set up your personal account.
• Add your currencies. You will not be able to do anything without this step. Please note, buyers will only be able to select one currency.
• Set up your company and bank details.
• Invite your team.
• Add funds to your account.

Business User

Sellers:

• Receive welcome email.
• Set up your profile.
• Upload your inventory.
• Manage your bids in the Trade Desk.
• View your owned and sold inventory.

Buyers:

• Receive welcome email.
• Set up your profile.
• Create your campaigns.
• Search the marketplace using our filters.
• Make bids on relevant inventory.
• View your owned inventory.

Finance User

• Receive welcome email.
• Set up your profile.
• Set up your company and bank details.
• Add funds to your account.
• Manage Invoices.
• Withdraw funds.

How do I set up my account?

• The super user will need to login via their sign-up link which will be sent directly to their email.
• Once you’ve signed in, click the icon in the top right-hand side and select ‘account’.
• Fill out and ensure all your personal details are up to date.
• Go to ‘Company Account’ on the left-hand menu.
• Update all your company details including the address.
• Scroll down to currencies.
• Select ‘Add new’ to add all the currencies you need (for Sellers, this will enable you to upload your inventory. For Buyers, this will enable you to search the marketplace).
• Ensure you add all of your bank details for each currency by selecting ‘Edit bank details’ (this can also be done by the relevant finance user).

How do I invite my team?

• The super user will need to login and go to ‘Users’ on the left-hand menu.
• Select the pink ‘Invite a user’ button on the right.
• Fill out all the details for the new user, ensuring you select the relevant role and account.
• If you make an error, you can always select ‘edit’ to update this.