FAQs for Messaging

Can I speak to a buyer or seller?

Yes, you can do this via our in-platform messaging system. To request to speak to someone:

• Locate the messaging system by the icon in the top right-hand corner.
• On the left-hand side you will see a box called ‘Message Requests’ with a button that says ‘Request to chat’
• Click this button.
• Select the company you would like to talk to.
• Select the subject of why you would like to talk to this person
• Click submit.
• This will then be sent to the company.

What happens when I request to chat?

The company will receive your request and they will be able to accept or reject your request. If they accept it, then you can start a conversation. If they reject it, then you won’t be able to talk.

Why do I have to request to chat?

We’ve adding this level of security so that companies and brands are not bombarded with messages that they otherwise wouldn’t receive. We want to make sure you’re only getting the right messages for you, and that you have the autonomy to reject those that don’t suit you.

How do I accept or reject a request?

When you’ve received a request, you’ll see a new button appear: ‘View requests’.

• Click on this button.
• Review your requests.
• Click the pink ‘Accept’ button.
• You will then see the message within the list on the left-hand side.

Can I archive a conversation if it's no longer needed?

Yes, to do this, locate your message on the left-hand side. The area at the top of the conversation shows the users name, company, and subject. Here, there is also a button to archive. Click this, and the conversation will be archived.

Can I send attachments over the platform?

Not right now, but we’re working on it!

What if the person or company doesn’t respond to me?

If you believe you need to talk to a person or company and they either haven’t accepted your request, or haven’t responded, then please get in touch with us. You can do this via the messaging system, or via email.

Can I get support via the messaging system?

Yes! This works the same way as it would if you were talking to a company. We automatically accept all of our requests and get back to you quickly, so you know you’re in safe hands.