FAQs for Finance

Only super users and finance users will have access to the finance area of our platform. Please make sure you are setting up your users correctly to ensure they have the right permissions. If you need to change someone’s permissions, go to the account guide here.

What are tokens?

Tokens represent the funds that a buyer transfers onto the platform. A token’s value is the same, 1:1, with the user’s currency. Tokens do not exist outside of our platform.

Why does the platform use ‘Tokens’?

For security and compliance, all transactions are carried out transparently on the platform using tokens. This means that no money is exchanged directly between the buyer and the seller during the bid process. All financial transactions are carried out directly with us and money is released to the seller once deliverables have been met.

How do I purchase tokens?

• Go to your Account.
• On the left-hand navigation, go to the area called ‘Funds’.
• Click the green ‘Purchase tokens’ button.
• Use the details provided to send a bank transfer. Please ensure all of the details are correct, and that you include the Transaction Reference as your reference.
• We’ll transfer the funds into your account once they are received.

How do I withdraw tokens?

This works differently depending on the type of account you have.

If you are a seller:

You can only withdraw funds when a deal has been made, and therefore there is money in your account. To do this:

• On the left-hand navigation, go to the area called ‘Funds’.
• Click the red ‘Withdraw tokens’ button.
• Click the button ‘Select Sponsorship / Influencers’
• Tick all of the boxes that apply to you that you would like to withdraw the funds for.
• Click ‘Redeem’.
• Scroll down and check the details are correct.
• Once you’re happy, click ‘Request Withdrawal’.
• This will then be sent to us, and we’ll transfer the funds to you.
• You can also see the status of any withdrawals in the table below.

If you are a buyer:

You can withdraw funds at any point. To do this:

• On the left-hand navigation, go to the area called ‘Funds’.
• Click the red ‘Withdraw tokens’ button.
• In the text box ‘Withdrawal Amount’, enter the amount you’d like to withdraw.
• Once you’re happy, click ‘Request Withdrawal’.

• This will then be sent to us, and we’ll transfer the funds to you.
• You can also see the status of any withdrawals in the table below.

How does it work, and when do I get paid?

As soon as the campaign has delivered, the seller can request funds from the platform. Once the request has been approved by our finance team, an invoice will automatically be generated, and payment will be made to the seller within 40 days.

How do I view an invoice?

• Go to your Account.
• On the left-hand navigation, go to the area called ‘Invoices’.
• Your invoices will appear in a list format.
• Find the relevant invoice and click the pink ‘View Invoice’ button.

How do I export an invoice?

• Go to your Account.
• Scroll to the bottom of the page and on the left-hand side you’ll see an option called ‘Export’.
• Select ‘Invoice (Individual)’.
• Select the relevant invoice.
• Click ‘Export as a CSV’.

If you need your invoice in any other format, please get in touch.

I think there’s a problem with my invoice, what do I do?

If something doesn’t look right, please get in touch with us immediately so we can look into this for you.