FAQs for Sellers

Before we begin, please make sure you have set up your account following our guide here.

What is the dashboard, and how does it work? 

Your dashboard considers all of your inventory. There are three main parts:

  • Inventory – Shown as a pie chart, including where your current inventory sits, as well as its price.
  • Available – this means the inventory can be bid on.
  • Sold – inventory you’ve sold.
  • Pending – this may include bids that have yet to be managed, or any payments you have withdrawn.
  • Activity – The activity of the bids you have received, as well as how you have managed them.
  • Bid Information – How many bids you’ve received in total, and how they have been managed.

If you have multiple currencies, you can switch between currencies using the drop down on the top right-hand side. This will give you options such as GBP, USD and EUR.

There is also a button on the dashboard if you need help with anything. Please click this, and it will take you to our in-platform messaging so we can help.

We are working on our platform constantly, and there will be new analytics we will add to this area. If there’s something you need, please get in touch.

How do I upload my inventory?

This may look different depending on the type of inventory you’re uploading, but it follows the same pattern.

  • Select ‘Content’ and you will automatically land on ‘Manage Content’.
  • Select the pink ‘Create’ button in the top right-hand corner.
  • This will open up a modal of content options to create, including:
    • Channel
    • Programme
    • Sponsorship Entity
    • Influencer
    • Event
    • Podcast

You will always need to create your inventory within its hierarchy. For example, you will need to create a sponsorship entity before you create an event (so that you can assign the event to the correct entity).

To create a Sponsorship Entity:

  • Click ‘Create’ to open up the modal
  • Select ‘Sponsorship Entity’
  • Select the relevant parent category (Channel or Sponsorship Entity) and select OK.
  • Add the name – this could be an Influencer name, Esports Team, Podcast name, or Event.
  • Select the type of inventory this is – Sponsorship & Event, Influencer or Podcast
  • Select the geography or county where this inventory sits.
  • Click Create
  • The Sponsorship Entity is now created. It will not show up on the Manage Content page until you create something to assign to it (Event, Influencer, Podcast etc)

To create an Event, Influencer, Sponsorship or Podcast:

  • Click ‘Create’ to open up the modal
  • Select the relevant type of inventory
  • Fill out all of the necessary details for your inventory. Those with an asterisk (*) are mandatory. The mandatory fields include:
    • Title – for example, Instagram Post, Gold Sponsorship
    • Description - a brief description of what you are selling. This could be an explanation of what the buyer gets from a sponsorship.
    • Quantity – how many times you can sell this piece of inventory. For example, a headline sponsorship could only be sold once, but a social post can be sold multiple times.
    • Sponsorship Entity – this is where you assign your inventory to the correct inventory. For example, if you were creating a headline sponsorship, the entity may be your esports team or an event.
    • Genre(s) – what genre your inventory is.
    • Guide Price – the minimum price you would accept for this piece of inventory. You will be able to add multiple currencies here. If you’re unable to add any pricing, please check you’ve added currencies in the company account. For more information, click here.
  • There are other pieces of information you can fill out which is optional. These include:
    • Additional Details – is there anything else the buyer needs to know?
    • Restricted Categories – are there any categories of brands you cannot work with?
    • Audience Data – any data you can share with the buyer. This may mean followers, ticket sales, viewers etc. We highly recommend everyone adding audience data to their inventory as it will make buyers more likely to bid.
    • Date or Duration – you may only select one or the other. A Date may be used for a specific event, whereas a duration may be used for something such as a sponsorship.
  • Once you’re happy with all your information, click ‘Create’.
  • The inventory is now created and will be populated on the Manage Content page.

I've made a mistake, how do I edit my inventory?

To edit your inventory, go to the line of the inventory you’d like to edit and select the 3 dots on the right-hand side. Select which option is right for you: Edit Sponsorship Entity or Edit Opportunity. Once clicked, the modal will appear again, and you can make the necessary changes. Remember to click ‘Update’ when you’re ready.

How do I remove inventory if I no longer need it?

We think it’s best to keep all your inventory in one place. So, rather than delete it, we ask that you change the quantity down to 0 (or the number you have already sold). Therefore, it will no longer show in our marketplace, and you’ll easily be able to get it back if you need it again. To change the quantity, follow the editing guide above.

Is there a way to duplicate my inventory to save time?

Yes. To do so, go to the line of inventory you’d like to duplicate and select the 3 dots on the right-hand side. Then select “Duplicate Inventory”. This will duplicate the inventory completely and change the name to [name] Duplicate. You can then go through the details and change anything you need. Please note, you won’t be able to change which entity this is assigned to, so please make sure you check that before you duplicate.

Can I allow buyers to build their own bid?

Yes. When creating a piece of inventory, there is a tick-box at the bottom of the screen that says, “Allow buyer to build their own bid”. If this is ticked, this means the buyer will add in their own description of what they want, as well as their price. You can accept or reject this. You may also want to chat with them using our messaging feature. To find out more about messaging, click here.

How can I change pricing?

You can change the price of a singular piece of inventory using the editing guide above.

You can also add new currencies to your inventory in bulk. To do this:

  • Ensure you have added the currency within the account area. If you need help, view our guide here.
  • Go to the Account area
  • Go to ‘Currency Update’
  • Select the base and target currency. For example, if you want to change all of your GBP inventory to USD then GBP is the base, and USD is the target.
  • Type in the FX Multiplier, this is the exchange rate you would like to use.
  • Click ‘Update’
  • The process will then be started, please bear in mind that it may take time depending on how much inventory is being updated.
  • You’ll also see a ‘Update History’ for reference, so you can check when it has last been updated. This will also keep up to date so you can see when your inventory currency change has been completed.
  • When it’s been updated, you’ll also receive a system notification.

How do I view the inventory I've sold?

We put all of your sold inventory in one place, that way, it’s easy to reference it at any point. To view it:

  • Select ‘Portfolio’ and then select ‘Sold Inventory’.
  • You’ll see a list of every piece of inventory you’ve sold, along with the key details:
    • What you’ve sold
    • The status of the bid
    • Who you sold the inventory to
    • What the buyer’s campaign was
    • The details of the campaign
    • The price
    • Reference you can use for invoicing

How do I view my inventory in one place?

You have two options for this, and it depends on why you want to view the inventory. If you’re looking to edit the inventory, you can follow the editing guide here.

If you’d like to view total amount of bids per entity, you can view this within your ‘Owned Inventory’. To do this:

  • Go to ‘Portfolio’ and then select ‘Owned Inventory’.
  • You’ll see a table of your sponsorship entities. You can see some topline detail on the bids on this inventory. To see more information, click on the relevant line of inventory.
  • You’ll then see this split by the opportunities within that inventory

How do I manage bids that come in?

Whenever you receive a bid, you’ll get an email from our support inbox, as well as a notification within our platform. There are links in both of these notifications to take you to our Trade Desk. Our Trade Desk is also located in the navigation on the platform. To view your bids, click onto this page.

  • All your bids will be listed on this page. If the page is blank, this means you have no current bids. If you believe you have bids but they’re not showing, please contact us.
  • To view the bid, click the ‘View’ button on the bid line.
  • This will then bring up all bids you have on that individual piece of inventory.
  • To see more detail of each of the bids, click on the bid box, and this will show you the details from the buyer.
  • When you’re ready to manage the bid, click on the specific bid and select the option: Accept or Reject.
  • If you accept the bid, this automatically goes to the Sold Inventory page. To see this, follow the guide above.
  • If you reject the bid, this will be removed from your view. If you believe you have rejected a bid accidentally, please contact us.
  • Please note, if you have multiple bids for the same piece of inventory, some bids may be automatically rejected if you no longer have the space to accommodate for them. To combat this, ensure you’re only accepting the bids you want. You can also go back and up the quantity of your inventory if you believe you have more bids you want to accept. If you want to edit the quantity, view our guide above.

Can I negotiate a bid?

Not right now, but we’re introducing a new feature in 2024.

I’ve accepted a bid, what should I do next?

Congratulations! The first step should be checking the details of the campaign that the buyer has set. This should have been reviewed whilst you were considering their bid.

Some buyers will include a link to a contract, or set of deliverables, within the campaign details. If they have, please download the information and review it at your earliest convenience. This should include a timeframe of when you should deliver by.

If the buyer has not set any deliverables, then we encourage you to get in touch with them directly via our messaging platform. To do so, you can follow our handy guide here.

Once you’re happy with the deliverables, it’s now over to you! Create, upload, or record the content. Once it’s live, please let the buyer know.

Remember, you can stay in touch and ask the buyer any questions as you navigate your deal.

How do I find my deliverables?

These should usually be found within the campaign details. To view these:

  • Go to ‘Portfolio’ and in the green navigation click ‘Sold inventory’
  • This will show a list of all the inventory you have sold
  • There is a column called ‘Campaign’, find the line of inventory you want to see the campaign details for, and click on the underlined campaign name.
  • This will show all the details.

If you can’t seem to find your deliverables, please get in touch with the buyer directly via our messaging platform here.

How do I talk to the person who bid on my inventory?

You can do this via our messaging platform. To find out how to do this, follow our handy how-to guide here.

What happens if I can’t deliver on time, or at all?

If you’re worried that you won’t deliver on time, please get in touch with the buyer as soon as possible and let them know. They may be able to change your deliverables or the timeframe. It is imperative that you let them know, otherwise they may dispute your bid.

If you don’t think you’ll be able to deliver at all, please get in touch with the buyer as well as Media Exchange Group at support@mediaexchange.group so that we can work this through.

When do I get paid?

The funds will be available in your account immediately. Once you’ve delivered, and the buyer is happy, we will then be able to transfer the funds to your bank account. You will need to request these funds first. You can use our guide here under “How do I withdraw tokens?”

Once requested, your funds will be in your bank account within 40 days.